At TENT Marketplace is committed to fair, transparent, and timely handling of complaints and customer concerns.

Complaints may relate to:

• Orders
• Deliveries
• Product quality
• Supplier conduct
• Billing
• Refunds
• Account issues
• Platform services

Users may submit complaints through:

• Customer support channels
• Account dashboard
• Email communication
• Designated support forms

Each complaint may be reviewed by the appropriate operational, financial, compliance, supplier management, or customer service teams.

Additional information may be requested when necessary.

Where a complaint cannot be resolved through standard support channels, it may be escalated for additional review.

The platform reserves the right to reject abusive, fraudulent, threatening, repetitive, or bad-faith complaints.

care@attent.com